If you've ever had a cloud website hosting account in the past or you've dealt with any other type of online service, you're probably well aware from your personal experience that for many things it is better to talk to a live person on the phone than to exchange tickets or e-mail messages. If you'd like to know more about a specific service before you decide to purchase it or in case something small-scale needs to be made, for example, it'll be much easier and quicker to do it live. When you have the option to talk with representatives over the phone, it is very likely that you are working with a real website hosting provider, not just a reseller. The type of support that you will get over the telephone differs between different suppliers - from standard issues to experienced technical support. Typically most providers will offer you pre-sales assistance and 1st level phone support, while more complex technical issues are handled via email or tickets.
Phone Support in Cloud Website Hosting
All of our cloud website hosting packages include phone support 14 hours per day even on public holidays, so that if you do not have an account yet, you are able to call and find out more about our solutions or whether we meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so you will be able to contact the telephone number which is nearer to you. In case you are an existing customer, we will assist you promptly with all the general and billing issues and with various technical matters to save you time and efforts - we are aware of the fact that sometimes it's easier to speak with a live person to get things done instantly. Of course, some matters cannot be resolved over the phone, so in such a case you will be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
Every time you need additional info about the Linux semi-dedicated packages that we provide, you're able to call one of the three support phone lines we have worldwide - in the United States, the United Kingdom and Australia. In this way, you have the option to check in advance if our solutions will be suitable for your websites. In case you're already our client and you've got a semi-dedicated account, you have the option to reach us on the phone for fourteen hours daily about any billing or basic matters. For entirely tech problems you will need to employ our ticketing system and get in touch with our tech support since sometroubles just require more time to be dealt with, but we will assist you on the phone with a lot of minor tech problems as well, saving you the time and efforts.