If you are a website owner, a problem can always emerge and it doesn’t necessarily have to be associated with the hosting service itself. For example, something can go wrong when you bring a web-based application up to date or some crucial content can be edited or erased incidentally. Irrespective of what the essence of the problem might be, you will have to contact the respective tech support staff and ask them to recover a backup or to assist you in resolving the problem that you are struggling with. How quickly they will do it will determine the time that your websites will be unreachable. For some websites such as social networking sites or e-shops, an elongated downtime too often equals losing visitors and money. Because of this, it is rather important for you to use the services of a company that provides not only a good customer service, but also a timely one.
One-Hour Response Guarantee in Cloud Website Hosting
If you are using any of our cloud website hosting and you’ve got a question or chance upon some difficulty, you can contact us 24-7 by posting a helpdesk ticket or by sending an email and we will make sure that you get an answer in less than sixty minutes. If the issue can be solved, we will do it before we reply, while in case there’s something that you need to do on your end, we’ll supply you with all the required information – what possible solutions to try, what settings to check, and so on. Normally, you’ll receive an answer within maximum 30 minutes, which implies that waiting for hours on end or even for more than a day to get help is something out of the question. Our 60-minute reply guarantee is valid for any enquiry that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a support ticket via your hosting Control Panel or write an email associated with your semi-dedicated server, you will have a reply within maximum 1 hour. You can contact us whenever you wish with regards to general, billing or technical issues and because of the fact that we will be at your service 24 hours a day, 7 days a week, you’ll always get assistance in a well-timed fashion. Depending on the specific question or issue, we’ll provide you with more details, fix the obstacle if it has been caused by something that’s within our reach or advise you on how to proceed in case you need to tweak a given setting for a software application that we do not have access to. You can just forget about waiting for a whole day for each answer. Actually, in most cases we reply to tickets and emails within no more than 20 to 25 minutes.