In case you have ordered a web hosting package and you have certain questions with regard to a particular feature/function, or if you’ve bumped into some complication and you need assistance, you should be able to contact the respective client service team. All web hosting companies deploy a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, since the most efficient way to deal with an issue most often is to send a ticket. This kind of communication renders the replies sent by both sides easy to follow and allows the tech support team representatives to escalate the issue in the event that, for example, an administrator must step in. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you’ll need to use no less than two separate accounts to touch base with the help desk team and to actually administer the hosting space. Non-stop logging in and out of different accounts may sometimes be a bore, not to mention the fact that it takes quite a long time for most web hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we’re using for our cloud website hosting is not separate from the hosting account. It’s included in our all-encompassing Hepsia Control Panel and you will be able to access it whenever you want with only a couple of clicks of the mouse, without the need to leave your hosting account. The ticketing system comes with a quick-search box, so you can find virtually any support ticket that you have already posted, if you need it. You can also read knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to handle a specific problem even before you submit a ticket. The response time is maximum sixty minutes, so you can obtain timely assistance at any specific moment and in case our customer support team recommends that you do something within your hosting account, you can do it momentarily without having to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated packages, was designed with one aim in mind – that you should be able to manage everything connected with your account in a single location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got an inquiry or chance upon an obstacle, you can contact our help desk team members instantly without the need to sign into an entirely different admin interface. You can browse your website files or check various settings in your account while you post a new ticket or read the reply to an older one. If you have a large number of tickets and you want to track down a particular one, you can make use of the smart search functionality, which is available in the Help section. We guarantee that you will obtain an answer in no more than one hour regardless of the essence of your query or issue.