The client support that you can receive from your cloud website hosting supplier is really important, regardless if you have pre-sales questions and you are not a client yet, or you have some technical issue with an active account. Timely and clear info regarding a question or a problem will save you lots of time and efforts, not mentioning that this can often be an indicator that you're ordering from a genuine web hosting supplier not from a reseller. When you purchase a hosting account from a company that does not own its servers and it can't access them right away, it's quite possible that you will wait for a couple of days in order to receive a reply to any kind of query, so your web sites may remain offline for quite some time. In comparison, a provider which provides various options for communication and has a support team available any time will assist you to right away and help you reduce or completely avoid any kind of downtime and possible losses.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the significance of receiving assistance promptly, so our cloud website hosting services feature 24/7 support plus several means of communication. If you do not have an account yet, you can give us a call or take advantage of our live chat and consult with a live agent, to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you'll never end up ordering a service which you can't use effectively. In case you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is strictly technical or it requires further investigation. In contrast to the majority of suppliers on the market, we reply to all tickets within one hour, so you won't have to wait for an entire day. Our support services can be used twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you select, you can take full advantage of our 24/7 support services even on official holidays. Your sites will be available all the time and so will we. With many different connection options, you're able to choose the easiest approach to contact us and inquire about our solutions if you don't have an account yet, or ask for support in case you are already one of our customers. You're able to phone us, start a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options have a one-hour response time guarantee, though it hardly ever takes more than 20 mins to get assistance regardless of the nature of the issue. With our customer and tech support services, we will be there for you anytime you need us, not a few days after that.
24/7 Customer Support in VPS
Using our Linux VPS, you won't have to wait for more than 1 hour in order to receive help for any situation that you could have with the server or the software which comes pre-installed with it. We warrant this short response time for all of the support tickets which you open through your billing Control Panel or emails which you send to our technical support team. We also have local phone numbers in several countries around the globe plus a live chat service where we can assist you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 through the various methods of communication, so regardless what your question or issue is, there's always someone to assist you promptly. When you need assistance with third-party software, which you cannot install or which gives you problems, you'll be able to benefit from the Managed Services upgrade package that we provide for all the VPS plans.
24/7 Customer Support in Dedicated Hosting
With a one-hour max answer time guarantee, you will take advantage of quick support when you purchase a dedicated server from our company. Our customer and technical support teams are online 24/7/365, which means that when you open a support ticket through your billing account or you send an email message regarding any problem with the server or the pre-installed software on it whatever the time of the day, you'll get a reply within the hour, even during holidays. Our ticketing system is the better option when the matter in question needs more time to be solved or in case it needs to be given to our admins, as it's much easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to give us a call or talk to a live representative via our chat service. If you include the Managed Services upgrade to the server plan, our admins will also assist you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 too.