Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • We offer a 1–hour response guarantee for each trouble ticket or e–mail that you submit to the client care team. We’ll speedily answer all general questions and forward the matter to our server admins in case any further assistance is required. If you order our Administration Services package, we will perform any of the included server administration tasks at a time that has been discussed with you preliminary.

  • Top quality support service

  • A Top–Notch Help Desk Service

  • Our help desk support team will be available to you 24–7–365 if you require help with our Web Hosting Control Panel or with any of the apps that we preinstall for your convenience on the dedicated hosting server. And if you require help tackling all the everyday admin tasks on your server, you can take advantage of the Administration Services package, that includes data backup hard disk drive space, OS updates every week, problem troubleshooting and installation procedures, server monitoring and rebooting services, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Web Hosting Control Panel has been preinstalled for each Linux dedicated servers hosting package. Among its functions is a very useful integrated knowledgebase that will walk you step by step on all the operations that you can carry out. Most of the educational articles in addition video versions that demonstrate all the actions that you can perform in a highly illustrative way. You can find all the how–to articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.